Payment & Order Terms
Every piece is prepared for you once your order is confirmed. The 50% deposit reserves your piece and starts its preparation; the remaining balance is paid in cash when it is delivered, against a receipt.
1. How it works.
A 50% deposit confirms your order. The remaining balance is paid in cash when your piece is delivered, against a receipt.
2. Where it is available.
This payment method is available for standard pieces delivered in Cairo & Giza. For other locations, and for custom sizes and wall systems, we agree the payment method with you before the order is accepted.
3. Order confirmation.
After you place your order we contact you on WhatsApp or by phone to confirm the piece, size, colour, address and delivery appointment, and we send the deposit details. If we cannot reach you within 48 hours, the order is cancelled.
4. Deposit.
The deposit is 50% of the order total, paid by bank transfer or InstaPay to the details we send you. Preparation begins when the deposit is received. If the deposit is not received within 48 hours of our confirmation, the order is cancelled.
5. Delivery.
Standard pieces are ready for delivery in 10 days from receipt of the deposit. We confirm the delivery date and time with you on WhatsApp. You or an adult representative must be present to receive the piece. If two delivery attempts fail, we contact you to rearrange, and the order may be cancelled.
6. Balance on delivery.
The balance is paid in cash to our delivery representative when the piece is delivered, against a receipt. Please have the exact amount ready. Card payments and instalments at the door are not available.
7. Cancellation.
You may cancel before preparation begins and your deposit is refunded in full within 7 days. After preparation begins, please contact us: standard pieces follow our Returns & exchanges terms, and pieces made to your specifications follow our custom specifications terms.
8. Inspecting your piece.
Please inspect the piece when it arrives and tell us straight away, with photos, about any damage. Your rights to return, exchange and warranty remain as described in our Returns & exchanges terms and our Five-Year Warranty.
9. Refused deliveries.
If you refuse delivery of a confirmed piece for a reason other than a defect or a mismatch with the agreed specifications, we may deduct the actual delivery cost from your deposit and refund the rest.
10. Safety.
We only share payment details from our verified WhatsApp number +20 150 544 7725. We never ask for card details in messages.
Questions: info@pyrinxa-eg.com or WhatsApp +20 150 544 7725.